Website Questions
Answer common questions about services, policies, locations, products, and processes.
Cognitus AI Chatbot and Knowledge Assistant
Give Customers and Teams Better Answers With Cognitus
Cognitus is a managed AI assistant that uses approved business content to answer questions, guide users, support customers, and make organizational knowledge easier to access.
What Cognitus Is
A managed assistant grounded in information you approve
Cognitus helps organizations provide useful, controlled answers without building and operating a complete AI stack themselves. You choose the websites, documents, and structured content it can use, and we help define behavior, evaluation, integration, escalation, and ongoing management.
It supports customers and internal teams while preserving clear boundaries for privacy, uncertainty, and responsible human decisions.
A Managed Path to Better Answers
Cognitus is configured, tested, connected, and improved around your approved knowledge
The goal is a useful operational assistant—not an abandoned chatbot dashboard.
01
Approve Sources
Choose the websites, documents, and structured content Cognitus is allowed to use.
02
Shape Behavior
Define audience, tone, boundaries, escalation, privacy, and operational expectations.
03
Evaluate
Test real questions, difficult cases, source changes, and appropriate fallback behavior.
04
Connect and Improve
Embed Cognitus, integrate approved workflows, monitor use, and refine with evidence.
Cognitus in Practice
Useful assistance for customers and teams, grounded in content you control
Visitor Guidance
Help people find the right page, service, resource, or next step without adding friction.
Qualified Inquiries
Capture useful context before routing a conversation to scheduling, intake, sales, or support.
Internal Knowledge
Make approved procedures, documentation, and product knowledge easier for teams to find.
Human Escalation
Recognize boundaries and move the conversation to a person instead of inventing an answer.
Managed Oversight
Maintain sources, evaluation questions, behavior, integrations, monitoring, and improvements.
Cognitus FAQs
Questions about Cognitus
Talk to us about Cognitus
Want a managed AI assistant grounded in your business?
Tell us who needs better answers, where the approved knowledge lives, and what should happen when a person needs to step in.